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    delivery and payment

    Order processing time

    This is the time from receiving your payment to physically dispatching your order. Standard order processing time is within 3 working days, since we receive payment, excluding holiday time. Holiday time is a: 3 weeks before Easter, 10.05-1.06 and 15.11-24.12 and public holidays, during which, order processing time is within 3 -5 working days, since we receive payment.

    If we cannot fulfill your order within the designated time, we will contact you as soon as possible.

    Once your order has been dispatched, you will be advised via email with a tracking number to your order.

    In case of special orders (look "surcharge for special clothing") processing time is set individually, but mostly it is 14 working days from reciving payment - please contact us via e-mail (kontakt@la-lalla.pl).

    Surcharge for special clothing

    We offer a possibility to order selected models in special size 86/92 and 92/98. Such orders are implemented only after payment. More detail information you can find in regulations. 

    Proof of purchase

    We attach sales invoice to every order.

    Bank transfer details

    La lalla S.C. Monika Krawczyńska, Sandra Mianowska
    ul. Unisławy 13a
    71-402 Szczecin
    Poland

    NOTICE! Please place order number in the title of the money transfer

    Account numbers:

    For payment in Euro:
    mBank:
    EURO: IBAN: PL 75 1140 2017 0000 4112 0129 2325
    BIC: BREXPLPWMUL

    For customers from Germany:
    VR-Bank Uckermark-Randow:
    EURO: IBAN: DE42 1509 1704 0120 5481 66
    BIC: GENODEF1PZ1

     

    Shipping in Poland

    *15 PLN ordinary letter-payment on account (transfer)
    (up to 3 working days)
    *20 PLN consignment courier -payment on account (transfer)
    (up to 2 working days)
    *20 PLN consignment courier -payment on account (PayU)
    (up to 2 working days)
    *20 PLN consignment courier -payment on account (PayPal)
    (up to 2 working days)
    *26 PLN COD shipment
    (up to 2 working days)
    *personal collection

    Foreign shipping

    Shipments abroad are delivered by GLS courier or Polish Post and it depends on chosen country. Orders are performed after payment (transfer, PayU, PayPal), we do not realize foreign shipments "COD"
    * NOTICE! This is foreign shipping cost for one doll with one outfit, in the case of larger orders, please contact us by e-mail.
    The final price is dependent on the exchange rate on the date of the order.

    * Germany, Austria, The Netherlands  - 7,79 €
    * Great Britain, Belgium, Denmark - 8,83 € 
    * Czech Republic, Slovakia, Lithuania - 8,83 € 
    * France, Italy, Spain, Portugal, Latvia - 12.99 € 
    * Slovenia, Bulgaria, Romania, Hungary, Ireland, Turkey - 16,10 
    Finland, Norway - 16,10 

     

    The purchase of items sent from abroad may involve the payment of VAT and customs duties. 
    Familiarize yourself with the regulations in force in your country


    * Asia, North America, South America, Australia, Africa - Your country is not on the list? Don't worry! Please contact us via e-mail in order to estimate shipping costs and arrange shipping to your country (kontakt@la-lalla.pl).